Return Policy
Cancellations
Cancellations must be requested within 24 hours of the date you place the order. After 24 hours, cancellations are subject to a 15% cancellation fee. Call 510-642-8424 to cancel.
Refunds
TSW does not issue cash refunds. Items purchased with a BFS account string will be refunded back to the same account string.
Return Policy
All sales are final. All clearance items are sold AS IS and cannot be returned. Exceptions are noted below:
When applicable, defective products may be exchanged for similar/same/equivalent items or repaired within 20 days from date of purchase (no refunds or credit) based on individual manufacturer return programs.
Some products are subject to special return policies; refer to warranty return/replacement information provided by the manufacturer:
- APPLE does not offer a Money Back Guarantee. Defective Apple computers, purchased at TSW only, are eligible for replacement if the qualifying issue is reported to Apple within 30 days of the date of purchase. Contact Apple at 1-800-800-2775 to obtain a case number. Then, bring the defective computer and original packaging, along with the case number to TSW.
- APPLE iPod defective returns are handled by Apple directly and cannot be replaced or repaired through the campus reseller. To initiate a return, visit www.apple.com/support/ipod.
- DELL computers, and other third party products via the Dell full catalog, which may be covered by a Manufacturer Money Back Guarantee, must be submitted to TSW within 20 days of receipt (no exceptions). A return-to-manufacturer shipping fee will be applied to approved items.
- Other computer brands, such as LENOVO, TOSHIBA, SONY and HP, do not offer Money Back Guarantees. Contact the manufacturer for service/defective/support related issues.
- SOFTWARE: Licenses and open software cannot be returned. For missing or defective products, contact the manufacturer to request replacement.
Review compatibility information before opening the box: carefully review all product part numbers, descriptions, and operating system and hardware compatibility requirements. If in doubt, do not open the item—call us!
No returns can be accepted without all original packaging, manuals, product registration cards and accessories. We cannot accept the return of any package if the UPC code has been removed from the box or if the box is torn, ripped, marked on or discarded. Incomplete or unauthorized returns will be refused or subject to a 15% restocking fee.
Accepted returns of special orders are subject to a 15% re-stock fee at all times.
To initiate a return for allowable items, call 510-642-8424. Contact the manufacturer for other service/defective/support related issues. Return policies are subject to change based on manufacturer/distributor terms and conditions.